Customer Service Classes

Career Solutions offers one (1) customer service class, available at all Nashville-area Career Solutions Centers and at several centers outside Nashville.

TRAC: (Training in Retail Associate Certification): this class offers two (2) levels of retail/customer service training. TRAC 1, designed for entry level workers, teaches job readiness, customer service, product knowledge, selling tips, merchandising, safety and security, cash handling and basic point-of-sale (POS) skills. TRAC 2 is designed for assistant managers or lead workers and includes basic supervisory skills. This class is offered at all locations and the cost is $235. Learn more. 

Call Center Training-Nashville only. This training is an on-the-job program. Students learn the skills to manage and respond to calls from customers. Upon completion of the paid, 8-12 weeks class, graduates are also able to make outbound calls.

Learn more about the benefits of Call Center Training.

For more information about customer service classes at Career Solutions, call:

1-800-545-9231

Goodwill Industries of Middle Tennessee is authorized for operation as a postsecondary educational institution by the Tennessee Higher Education Commission. In order to view detailed job placement and completion information on the programs offered by Goodwill Industries of Middle Tennessee please visit http://www.tn.gov/thec and click on the Authorized Institutions Data button